Privacy policy
How Aerial Arts Academy collects, uses and protects your information.
Your privacy is important to us. It is Aerial Arts Academy's ("AAA", "we", "us") policy to respect your privacy regarding any information we may collect from you across our website, aerialartsacademy.co.uk.
This Privacy Policy sets out how AAA uses and protects any information that you give us when you use this website. By browsing and using our website you agree to this Privacy Policy, together with our terms and conditions. Please read it carefully so you understand how your personal data will be treated. We may change this policy from time to time, so please check this page regularly. If you have any questions about this statement, please contact us at info@aerialartsacademy.co.uk.
What information do we collect and when?
If you are an anonymous visitor, we may collect information about your device, including where available your IP address, operating system and browser type, for system administration and to report aggregate information. This statistical data about browsing actions and patterns does not identify any individual.
When you become a member or make a booking with AAA, we will know who you are and the activities you book. We may collect and process the following data about you:
- Any information you provide by filling in forms, including but not limited to your name, address, email address and telephone number.
- Any financial information required for direct debits and/or card payments. Details of any transactions you carry out will be recorded.
- Further general information about you, including your interests, experiences with our services and your contact preferences.
- Information you provide in any surveys we ask you to complete (you are not obliged to take part).
- Details of your visits to the website, including traffic data, location data, weblogs and other communication data. We may also retain copies of any correspondence you send us and details of your membership history.
How do we use this information?
- For internal record keeping
- For product and service development
- To tell you about products and services we think may interest you
- To notify you about changes to our products and services
- To answer your queries
- To contact you for market research and marketing
AAA may contact you about an attempted transaction, even if you don't complete it. This will be an operational email to ask why the transaction was not completed. The data will not be used for any other purpose, won't be stored for longer than necessary and will not be shared with any other company.
We may need to share your information with our service providers, associated organisations and agents for these purposes. We will not share your information with any external party for marketing or promotional purposes.
How do we protect personal information?
We use secure systems and take appropriate measures to keep the information you give us secure, accurate and up to date, and keep it only for as long as necessary for the purposes it is used for. Data is encrypted in transit on pages where you provide payment information. However, no security or encryption method can be guaranteed to protect information from hackers or human error.
Will we disclose the information we collect to outside parties?
As above, we may pass your information to our service providers, agents and associated organisations to service your membership and communicate with you. We will not pass your information to other parties for marketing or promotion. We may also need to disclose your information if required to do so by law.
Your consent
By providing us with your personal data, including sensitive personal data such as health information, you consent to its collection and use in accordance with this privacy statement. You also consent to us transferring your information to countries or jurisdictions which may not provide the same level of data protection as the UK, if necessary for the above purposes. If we do make such a transfer, we will, where appropriate, put a contract in place to ensure your information is protected.
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us so we can obtain parental consent or remove the information.
Right of access
You have the right to ask for a copy of the information we hold about you and to have any inaccuracies corrected.
You can sign in to your booking account to see or delete personal information we hold, such as your name, address, email or phone number. You can also email us to request to see or delete this information. We remove personally identifiable information promptly after you delete your account, though we may retain other data.
Changes to our Privacy Policy
Any changes we make to this Privacy Policy will be posted on this page and, where appropriate, notified to you by email, push message or text.
How to contact us
If you have any questions about our Privacy Policy, please contact us at info@aerialartsacademy.co.uk.